GENERAL QUESTIONS

How to order?

How can I contact you?

Why don't you charge taxes?

SHIPPING QUESTIONS

Do you ship internationally?

How long does delivery take?

Can you provide me with a tracking number?

I've entered the wrong shipping address, can I change it?

What to do if I still have not received my order?

RETURN POLICY

What if I need to return something?

ABOUT OUR PRODUCTS

How can I measure my child's foot?

Do I need to wear socks with your shoes?

Can the shoes be worn in cold and wet weather?

Are the shoes waterproof?

What materials are the shoes made from?

Are the shoes compatible with wide and/or chunky feet?

What’s the best way to wash the shoes?

Are they comfortable to wear?

Can they be easily taken off by little ones?

Do they have an arch support?

Do they allow the foot to breath?