Frequently Asked Questions
How to order?
- Go to the item page of the product that you would like to order.
- Select the quantity of items that you would like to order and click “Add to Cart”
- Click "Check Out" in the pop up window.
- In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method".
- Click "Continue to payment method" on the next screen.
Then fill in your credit card information and click "complete order" to finish the transaction.
How can I contact you?
Why don't you charge taxes?
We serve customers all around the world and every country has it different rules and regulations regarding taxes and duties. Upon receiving the product you may be asked to pay these additional fees depending on the country, state, or province in which you reside. It is the buyers responsibility to be aware of these local regulations and to pay any additional fees that may be imposed by his country.
Do you ship internationally?
Yes! We ship worldwide for FREE.
How long does delivery take?
Free Worldwide Shipping
All orders are trackable & shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service.
Typical delivery time frame is between 11 to 15 business days however, you may receive your items much earlier.
Can you provide me with a tracking number?
All tracking number will be emailed to you as soon as the tracking information becomes available, usually 2-5 days. Shipping details could take another day or two to be reflected.
I've entered the wrong shipping address, can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
Please make sure to provide the correct shipping address. We will not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
What to do if I still have not received my order?
Once your order has been sent, you will receive a confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we're here to help.
Please can you check the following before getting in touch?
- Input the tracking number to view the up to date tracking.
- Check if we have the correct delivery address for your order and your contact details are up to date.
- This is relatively rare, but check if your order is held up in customs, we suggest calling your country's local post office/national post office or customs department directly and ask that they release & deliver your items immediately.
- Check to see if you have a delivery card from the carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery by calling your country's local post office.
- Check with your neighbors to see if they have accepted the parcel on your behalf.
- If you still cannot locate your order we ask you to please allow 40 days from dispatch before reporting an item as missing.
- If your order has not arrived after this time, and you are certain that it isn't with a neighbor or another member of your household, please contact us and we will investigate further and arrange a replacement item to be sent immediately.
What if I need to return something?
Contact us right away and we'll help guide you through the process.
Place your order today and indulge in a 90-day risk-free trial of our delightful Sneak Smart anti-slip shoes. Should you discover that you are not thoroughly delighted and truly impressed by these shoe-socks within that period, feel free to return them, and we will gladly refund your purchase price.
How can I measure my child's foot?
Please follow the steps on this page.
Do I need to wear socks with your shoes?
Sneak Smart products can be seen as a fusion of socks and shoes, eliminating the necessity of wearing separate socks with our slippers. Nevertheless, our items are versatile and can be worn with or without socks as per your preference.
Can the shoes be worn in cold and wet weather?
Our shoes are crafted to ensure your child's feet remain cozy throughout every season. Furthermore, we offer specialized items explicitly tailored for winter conditions.
Are the shoes waterproof?
While they may not be waterproof, our offerings are crafted using a blend of cotton, polyester, and silicone rubber. The Sneak Smart anti-slip shoes are suitable for damp environments and can be worn in water, rendering them ideal for beach outings or park activities.
What materials are the shoes made from?
The upper portion of the slippers comprises 85% cotton, 12% spandex and 3% polyester, while the lower section is constructed from TPE silicone rubber. All employed materials are both secure and devoid of toxicity, having undergone thorough testing to guarantee impeccable quality and safety standards.
Are the shoes compatible with wide and/or chunky feet?
An exceptionally remarkable aspect of Sneak Smart footwear is its adaptability to accommodate the evolving foot dimensions of our young ones. The pliable and lightweight sole, in conjunction with the materials employed, enables our items to effortlessly conform to diverse foot contours and sizes.
What’s the best way to wash the shoes?
It is possible to clean our slippers using a washing machine. We suggest utilizing a laundry bag during the washing process and opting for air-drying for the slippers.
Are they comfortable to wear?
Absolutely, they stand as possibly the utmost comfortable footwear you could don, quite literally. Imagine the cozy embrace of a sock, coupled with the ease and stability of a shoe. Wearing them feels like a dream!
Can they be easily taken off by little ones?
Once more, this was a significant factor taken into account during the development phase. Contrary to expectations, they can't be effortlessly removed. You'll observe that your child appears quite content wearing them. They provide immense comfort and warmth, preventing any discomfort. Admittedly, the shorter sock shoes might be a tad simpler to slip off, yet even so, they undeniably remain securely in place.
Do they have an arch support?
Our shoe socks are like starter shoes before walking, so the bottom is flat. We made them this way to copy how it feels to walk without shoes. This helps little feet grow strong and healthy. We're big fans of light and bendy shoes for growing kids!
Do they allow the foot to breath?
Definitely! We thought about this a lot while making the shoes. We put small holes in the sole to let air in, so their feet stay comfy – not too hot or too cold.